Refund & Cancellation Policy
Last Updated: January 2, 2026
Thank you for shopping with SecureSpire.shop.
We take pride in offering genuine and legally sourced digital software licenses. As all our products are delivered electronically by email and classified as digital goods, purchases are generally final once delivery is completed. That said, we understand that rare exceptions can occur. This policy explains when a refund or cancellation may be considered.
1. Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of this Refund & Cancellation Policy:
Company refers to SecureSpire.shop (“we”, “us”, or “our”)
Goods refer to digital software licenses or products sold on our website
Orders mean a request by you to purchase Goods from us
Service refers to our website and related services
Website refers to SecureSpire.shop, accessible at www.securespire.shop
You means the individual or entity using our Service
2. Order Cancellation Rights
Because our products are delivered instantly via email, cancellations are only possible before the license key or activation code has been sent.
Once the license key has been delivered and the order status is marked as Delivery Complete, the order becomes final and cannot be canceled.
If you wish to cancel an order before delivery, please contact us immediately at support@securespire.shop with your order details.
3. Conditions for Refunds
Refund requests are reviewed on a case-by-case basis and are accepted only under the following circumstances:
Duplicate Purchase
You accidentally purchased the same product more than once.
Incorrect Product
You ordered the wrong product and contacted us before viewing, revealing, downloading, or activating the license key.
Invalid or Defective License Key
The license key provided is invalid or does not activate, and our support team is unable to resolve the issue after reasonable troubleshooting.
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
The license key has been revealed, activated, downloaded, or used
You changed your mind after delivery or found the product at a lower price elsewhere
The software is incompatible with your system when system requirements were clearly stated
Installation or usage issues caused by lack of technical knowledge
Any request that does not meet the eligibility criteria listed in Section 3
SecureSpire.shop reserves the right to deny refund requests that do not comply with this policy.
5. Refund Process
To request a refund, please email us at:
Include the following information in your message:
Order number
Product name
Clear reason for the refund request
Our support team will review your request and respond promptly. If approved, the refund will be processed to the original payment method used for the purchase. No additional refund processing fees will be charged.
6. Gifts
Because all products are digital and provided as single-use licenses, we cannot accept returns, exchanges, or refunds for gifted purchases. Please confirm that the recipient can use the product before completing the order.
7. Contact Us
If you have any questions or need assistance regarding this Refund & Cancellation Policy, please contact us at: